Data Controller

• Name: Drain pain d.o.o.
• Data Controller: Darija Ljubičić
• Contact: darijalj@gmail.com | +385 98 197 9564
• Registered Office: Ribarska ulica 22, 52100 Pula, Croatia
• Website: www.drainpain.hr

Legal Basis
We process your personal data based on legitimate interest, your consent, or contractual necessity, in accordance with Regulation (EU) 2016/679 and the Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette 42/2018).

Data We Collect
When using our website, we may collect the following data:

• Name and surname (if provided)
• Email address
• Phone number (if provided)
• Additional information you voluntarily share via the contact form or communication
• IP address (automatically collected via cookies or analytics tools)

How We Use Your Data
Your personal data is used strictly for the following purposes:

• Responding to inquiries and maintaining communication
• Organizing services
• Sending confirmations and important information
• Internal statistics and performance analysis

Data Sharing
Your personal data will not be shared with third parties without your explicit consent, unless required by law.

Data Retention
We retain your data only for as long as necessary to fulfill the purpose for which it was collected or as required by legal obligations. In certain cases, such as accounting, data may be retained longer.
This website includes a contact form through which collected personal data is stored in the Tilda CRM system or automatically forwarded to our email address.

Your Rights
You have the right to:

• Access your personal data
• Correct, delete, or restrict the processing of your data
• Object to data processing
• Data portability
• To exercise your rights, please contact us at the email address provided above.

Data Security
We take the security of your data seriously and apply appropriate measures:

• All data is stored on secure, protected devices
• Only the data controller has access to the data
• Regular security checks and data backups are performed
• This website is hosted on the Tilda platform, operated by Tilda Publishing. All data is stored on servers within the European Union (Germany and the Netherlands), ensuring full GDPR compliance.

Cookie Policy
To ensure proper functionality and improve user experience, this website uses cookies.

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They enable the proper functioning of the site and help us understand user preferences and behavior.

Types of Cookies We Use:
Essential cookies – required for basic functions, such as remembering language preferences or ensuring stable content display. You will be informed about the use of these cookies upon your first visit and will be able to manage your settings.

Managing Cookies
On your first visit, you will be notified about the use of cookies. You can manage or delete cookies at any time through your browser settings.

Third Parties
Cookie-related data is not shared with third parties.

Changes to the Privacy Policy
We reserve the right to amend this privacy policy at any time. Any changes will be posted on this page and will take effect upon publication.

By using, browsing, or booking services through this website, you acknowledge that you understand and accept the terms of use, including the processing of personal data as outlined in this policy.

Last updated: June 2025